Privacy Policy
Last updated: June 2025
T-Tech Connect ("we", "our", "us") is committed to protecting the privacy of all users of our platform. This policy explains what data we collect, why, and how we use it.
1. What Data We Collect
- WhatsApp phone number — used to identify you, send order updates, and provide customer support.
- Name and business name — collected during seller registration.
- Location / city — used to match buyers with local sellers and delivery agents.
- KYC documents (sellers only) — national ID photos and selfies, required for identity verification.
- Order details — product names, quantities, prices, and delivery addresses.
- Messages — WhatsApp messages sent to our bot are logged to improve service and resolve disputes.
- Device / browser data — basic session cookies are used on the web store for cart functionality.
2. How We Use Your Data
- To process and fulfil your orders.
- To verify seller identities and prevent fraud.
- To send order confirmations, tracking updates, and payment reminders via WhatsApp.
- To resolve disputes between buyers and sellers.
- To improve our platform through anonymised analytics.
- To send newsletter updates to subscribers (opt-in only; reply unsubscribe to stop).
3. KYC Data (Sellers)
Identity documents uploaded during seller registration are:
- Stored securely on our servers.
- Reviewed only by authorised T-Tech Connect administrators.
- Never shared with buyers, other sellers, or third parties.
- Retained for a minimum of 2 years to comply with Zimbabwean commercial regulations.
4. Cookies & Web Sessions
Our web store uses session cookies to:
- Remember your shopping cart between pages.
- Keep you logged in to the admin panel.
- Save your name/phone at checkout for convenience.
These cookies are strictly functional — we do not use advertising or tracking cookies.
5. Third-Party Services
- WhatsApp Business API (Meta) — messages are processed through Meta's platform. Meta's privacy policy applies to message delivery.
- Paynow / EcoCash / InnBucks / OneMoney — payment transactions are processed directly by these providers. We do not store card or wallet credentials.
- Render / hosting provider — our application is hosted on Render. Your data is stored on servers they operate.
6. Data Retention
- Order records are kept for 5 years for accounting purposes.
- WhatsApp message logs older than 12 months are periodically purged.
- Inactive session data is cleared after 30 minutes.
- KYC documents are retained for 2 years after account closure.
7. Your Rights
Under Zimbabwean law and general data protection principles, you have the right to:
- Access — request a copy of the personal data we hold about you.
- Correction — ask us to correct inaccurate data.
- Deletion — request deletion of your account and associated data (subject to legal retention requirements).
- Unsubscribe — opt out of newsletter messages at any time by replying unsubscribe.
To exercise these rights, contact us via WhatsApp or email.
8. Security
We implement reasonable security measures including:
- HTTPS encryption on all web traffic.
- HMAC-signed download links for digital products.
- Hashed admin credentials.
- Rate limiting on the WhatsApp bot to prevent abuse.
No system is 100% secure. If you suspect a security breach, contact us immediately.
9. Children
T-Tech Connect is not intended for children under 18. We do not knowingly collect data from minors. If you believe a child has registered, contact us for immediate account deletion.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via WhatsApp broadcast to registered users. The "Last updated" date at the top reflects the most recent revision.
11. Contact
For privacy concerns or data requests:
- 📞 WhatsApp / Phone: +263 77 412 8219
- 📧 Email: terrencemuromba@gmail.com